Need Help?

Having trouble with your SWGRealms account or experiencing technical issues? We're here to help you get back to exploring the galaxy.

Common Issues

Find solutions for the most frequent problems our users encounter:

Account & Sign-in

  • Username or email conflicts with existing accounts
  • Registration verification problems
  • Authentication failures during login
  • Password reset issues

Technical Problems

  • Server connection errors
  • Application crashes or freezes
  • Performance issues
  • Client update problems
Get Support

Choose the right support channel based on your issue type:

For SWGRealms Platform Issues
Contact our support team: [email protected]

For SWGEmu Account Problems
If you're having issues with an existing SWGEmu account (username conflicts, email access, password recovery), contact SWGEmu support directly at swgemu.com.

Sign-in Specific Issues
Visit our detailed Sign-in Support page for step-by-step solutions.

Self-Service Solutions

Before contacting support, try these common fixes:

  1. Clear your browser cache and cookies
  2. Try a different browser or incognito mode
  3. Check your email spam folder for verification messages
  4. Verify you're using the correct email address
  5. Disable browser extensions that might interfere with authentication